Refund policy
Order Policy
All Alternative Blankets are made to order, which means production begins as soon as you place your order. Because of this, we cannot accept cancellations or order refunds once an order has already been placed.
Shipping Policy
Once an item has shipped, it is considered final sale. We do not accept returns or refunds on shipped orders unless the item arrives damaged or defective.
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives. If your blanket is damaged, defective, or incorrect, contact us right away at blanksalternative@outlook.com with photos of the issue, and we’ll make it right.
Non-Returnable Items
We do not accept returns on:
-
Custom or personalized items
-
Items marked as “final sale”
Exchanges
We do not offer exchanges, as each blanket is made to order. If your item arrives damaged or incorrect, please contact us within 30 days of receiving your order so we can arrange a replacement.
EU 14-Day Cooling-Off Period
If you’re located in the European Union, you have the right to cancel your order within 14 days of receiving it. This only applies if the item is unused, in its original packaging and not customized.
Our Commitment
We’re committed to delivering high-quality blankets that you’ll love. Every single blanket is woven with care and attention to detail. While we can’t accept returns for change of mind, rest assured that if something is wrong with your order, we’ll fix it.